Remote position but team and clients based out of Düsseldorf, Germany.
Community Managers are responsible for maintaining a brand’s presence in social communities. Our community managers engage audiences on a variety of outlets, including online forums, social media platforms, internal communication networks (Slack), in-person groups, and more to reach and monitor audiences where they are. Since different digital spaces have unique cultures and best practices, our community managers must also be the consistent tone and voice of the brand. The desire to create and maintain multiple personalities is encouraged.
CMs work directly with social media strategists to implement strategic approaches on platforms tactically. They are responsible for posting and scheduling content, collaborating with the SMS on building and maintaining an editorial calendar, managing content online and engaging in the community, as well as assisting the SMS and analytics team in bringing social insights to reporting. Moreover, these folks bring cutting edge thinking about how to push the boundaries of social media and the current community landscape to reach client goals, working with SMS and creative teams to test new strategic approaches and creative tactics. The CM is the resident expert on social platforms and communities.
As the front line for the brand online, the CM is well versed in brand messaging, content goals, and crisis management. This person should be prepared to manage positive and negative engagement within brand and legal guidelines, possibly even owning the creation of a response plan (with a little help from the rest of the team).
Language Requirements: A native German speaker, you should have exceptional German language skills – spoken and written. Fluency in English is also required. Other languages advantageous, especially Portuguese, Spanish or French.
Bachelor’s degree or relevant experience in marketing
0-3 years of experience
Professional familiarity with social media platforms such as, but not limited to, Facebook, Twitter, Instagram, LinkedIn, YouTube and TikTok
Experience developing editorial calendars and managing social media campaigns
Basic understanding of performance metrics and ability to pull data to inform social reports, keeping internal teams up to date on reporting best practices
Proven experience analyzing and implementing social media tools such as Oktopost, Sprout Social, Hootsuite, Sprinklr, etc.
Demonstrated experience in community management, monitoring and responding to all social media channels comments and direct messages in a timely manner, with smart, insightful copy
Serve as the point of escalation and ensure alerts are being properly addressed
Operate according to deadlines while executing multiple projects
Technical understanding and ability to pick up new tools quickly
Stay on top of emerging trends, technologies and user behaviors with an ability to communicate those learnings constructively with internal teams
Strong desire to learn and grow
Experience writing content, specifically experience writing for social media
Experience with B2B social media
Experience with paid social media
Experience with engagement escalation including security and safety concerns
Paradowski Creative is an advertising, digital and promotions agency with deep roots in the St. Louis community. We believe in free-thinking, small egos and a workplace filled with laughter. We believe it's possible to be 100% brilliant and 100% reliable... at the same time. We want "sleeves up, hands dirty" types of people to join our growing team.