CAUTION: This may be the first posting for a social media manager that does not include the words “rock star” or “ninja.” Sorry.
If you want to serve as a vital connection between consumers and brands AND ALSO wear leather pants or carry a Katana sword, go crazy. If you’d rather just work with really talented and kind teammates, while establishing a safe place for our client’s community, this might be the gig for you.
We believe we are successful when we are able to see the needs and hear the voices of individuals in our community. If we do this, we can think about how to better facilitate and tackle these issues at the center of conversations. We are looking for a driven, strategic-minded individual who can attack these problems with enthusiasm; someone who sees the importance of how individual comments and engagements matter to the community as a whole.
Serve existing clients by planning, managing and executing effective communications and managing online communities. (May also include supporting new clients as needs change.) Key day-to-day agency liaison responsible for implementing social media and communication dialogues to align with marketing strategies in order to meet client expectations. You will also be responsible for managing multiple online communities to ensure brand consistency and positive brand awareness.
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and manage strong/positive relationships through client engagements which will include regular face-to-face meetings, weekly telephone calls, and email communication.
Communicate the client's goals and represent the client's interests to the team.
Resolve conflicts effectively and identifying issues to be escalated according to client social engagement procedures
Guarantee compliance on client deliverables and budgets
Provide strategic POV when needed and on escalation tactics that correspond with engagement tactics
Collaborate with internal strategists, writers, and account directors to ensure that we deliver the highest quality work that reflects the client's objectives.
Be a key player in monitoring and analyzing performance data on social channels to supporting an ongoing strategy.
Proactively recognizing trends on social channels and producing supporting data to positively impact deliverables to clients.
Ensure that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.
Ensure account plans for each client are updated with all current and relevant information concerning the client and the campaign.
Ensure that all processes and procedures are completed, quality standards are met, and campaigns are effective.
Assist with special projects as assigned by the Account Director.
To perform the job successfully, an individual should demonstrate the following.
Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Cooperation - Displays a positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in the early stages. Works well in group problem-solving situations.
Bachelor’s degree from four-year college or university; one to two years related experience or training, or equivalent combination of education and experience.
Familiarity with managing social media platforms and implementing the best on channel social media marketing practices
Proven account management skills in an agency setting required in order to create, maintain and enhance customer relationships.
Minimum of three years of agency account service experience.
Must be able to understand the client, their products and their industry, describe the elements required to produce an effective marketing experience, develop timelines and set deadlines.
Digital experience related to websites, apps, content, social media, creative sales materials and/or advertising are all desired characteristics.
To apply, send your resumé and cover letter to email@example.com.
Paradowski is a full-service creative agency based in St. Louis, Missouri. If you dropped by the agency right now, you’d find roughly 70 writers, designers, strategists, producers and developers working on all kinds of amazing stuff. We build brands, campaigns and digital experiences for some of the largest companies on the planet, as well as some of the smallest, not-for-profit organizations. Basically, we do work we believe in for clients we believe in. In 2015 we were named the Fastest Growing Company in St. Louis. Check out the rest of our website to learn more about our culture, philosophy, clients and work.